Richard TaylorProject Manager, Office of Shared Technology ServicesState of Tennesseenashville, Tenn.www.state.tn.us Manager’s Profile: Oversees technology projects and implementations for finance and administration for the state. Scattered Data: Until May 2002,

What exactly is business intelligence? The lofty term, in corporate vernacular, refers to tools an organization uses to gain greater visibility into its operations, markets and competition. But it’s become

There’s no one thing that makes Cognos shine, according to its customers. Some point to the vendor’s intuitive business intelligence tools; others tout its customer and product support. Founded in

Hyperion Solutions used acquisitions—and some self-reflection—to improve its business intelligence offerings. In 1998, the company merged with Arbor Software, maker of an online analytical processing (OLAP) software tool called Essbase.

Opportunity Customer self-service can make small companies seem bigger, and big companies more personal. Amid the wreckage of countless failed CRM rollouts, a bright spot is emerging. Companies that grossly

When a sales rep from Mölnlycke Health Care U.S., a maker of surgical and wound-care products, gets ready to hit the road to visit a customer, she is likely to

Customers of MicroStrategy say its product design sets it apart from the competition—and the firm’s recovery from accounting woes is helping to re-solidify its place in the market. MicroStrategy carved

Alan Goldstein, managing-director of the Bank of New York’s technology risk management and architecture division, says service-oriented architecture has let the bank trim 15 percent to 20 percent of the