Merck uses varied packaged and customized software systems for managing everything from international operations to research and development.
Enterprise Systems
Application: Financial management
Product: J.D. Edwards Financials
Supplier: PeopleSoft (acquired J.D. Edwards in 2003)
Application: Supply chain management
Product: J.D. Edwards Supply Chain Management
Supplier: PeopleSoft
Application: Human resources
Product: PeopleSoft Human Capital Management
Supplier: PeopleSoft
Application: Procurement
Product: Ariba Buyer, Ariba Enterprise Sourcing, Ariba Analysis, Ariba Contracts and Ariba Invoice
Supplier: Ariba
Application: Call center
Product: Siebel Call Center
Supplier: Siebel Systems
Application: Sales force automation
Product: Mostly proprietary, but integrated with a customized version of Dendrite’s handheld computer software for field sales
Supplier: Merck internal development; Dendrite International Inc.
Application: Relational databases
Product: Oracle; SQL Server
Supplier: Oracle; Microsoft
Research and Development, Clinical Trials
Application: Electronic data capture
Product: DataLabsXC, integrated with Merck’s proprietary Clinical Trials System
Supplier: DataLabs; Merck internal development
Application: Adverse effects reporting
Product: Custom solution based on Microsoft InfoPath
Supplier: Merck internal development; Microsoft
Application: Rights management (used to protect the confidentiality of documents containing proprietary drug data)
Product: Windows Rights Management Services
Supplier: Microsoft
Application:Statistical analysis
Product: SAS Analytic Technologies
Supplier: SAS Institute
Application: Chemical experiment planning and tracking
Product: IntelliChem Synthesis
Supplier: IntelliChem
Application: DNA “gene chip” data analysis
Product: Rosetta Resolver Gene Expression Analysis System, Rosetta Luminator
Supplier: Rosetta Inpharmatics, a company Merck acquired in 2001
Systems Infrastructure
Merck’s clinical systems development group has been investing in Microsoft systems architecture, including
Windows Web servers and the BizTalk integration server.
Other significant elements of Merck’s systems architecture include Java and the BEA WebLogic application server running on Linux; IBM mainframes and AS/400 (i-Series) hosts; and Unix servers from Hewlett-Packard, Sun Microsystems and IBM. For its next-generation computing platform for basic research, Merck recently selected five 32-way IBM p690 servers with a total of 3 terabytes of storage.
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